About us?

Peluchines® property of Zurita Florerías SA de CV with address at 14 Sur 5347 B San Manuel Puebla Puebla, is responsible for the use and protection of your personal data, and in this regard we inform you the following:

For what purposes will we use your personal data?

The personal data that we collect from you, we will use for the following purposes that are necessary for the service requested:

Personal information you provide: We may collect personal information when you provide it to us, such as when you place an order through our website and / or register with an account with us. The types of information we can collect from you directly include your:

  • First name
  • Delivery address
  • Email address
  • Phone number
  • Birthdate
  • Credit card or other payment information
  • User-generated content, publications and other content that you submit to the Peluchines® site
  • Any other personal information that you voluntarily give us

Personal information collected automatically: When you visit our websites, we may receive and store certain types of information.

How we use your personal information?

We process your personal data to provide a higher quality of services, provide a personalized experience on our sites, provide useful customer service and provide personalized advertising and marketing.

We may use your personal information for the following:

Compiled data

Peluchines may request the "USER" in some sections of Peluchines® personal data and / or data on preferences in products and services, or invite you to use applications for mobile devices in which once subscribed, will provide non-sensitive personal data in terms of the LAW.

Peluchines® may request by phone, email or any other electronic means the name of the "USER" on social networks on the Internet and their authorization to use the data contained in their profile; If authorized by Peluchines®, you may use them for the purposes described below in these privacy policies.

To inform our customers about our products that our customers may be interested in, regarding the interests that customers provide us.

Know the profile of our clients and use them in the analysis of the client's environment, in various marketing and advertising activities and conduct surveys in electronic and / or physical media through organizations hired to provide customer satisfaction in this context.

Offer suggestions to our clients by our contracted institutions and management partners and inform our clients about our services.

Evaluate customer complaints and suggestions related to our services.

The refusal to use your personal data for these purposes may not be a reason for us to deny the services and products you request or contract with us.

Cookies and Computer Tools

Peluchines® may collect non-personal data in an automated way through cookies and computer tools. Cookies are text files that a Web server stores on the hard drive of the "USER" computer, which contain diverse information to know the information access preferences of the "USER" in such a way that Peluchines® can send promotional banners or offer customized services. The "USER" can deactivate the use of cookies from his browser and still navigate Peluchines® without difficulty.

How do we store and protect your personal data?

We have the responsibility to establish the necessary organization and take and apply technical measures to protect the confidentiality and integrity of personal information, in accordance with the provisions of applicable legislation.

Limits of Liability

These privacy policies apply to:

i) Information collected in Peluchines® "through the sections that request it,

ii) Information collected by Peluchines® through the use of applications with the authorization of the "USER". The privacy policies of Peluchines® do not apply to information collected by third parties on their websites, whose pages can be accessed through links in Peluchines® that information that the user provides in sections where publicly shared messages, opinions or information of the USERS within Peluchines® under no circumstances is responsible for the information provided by the "USER" publicly to third party websites.

Validity and Updates

These privacy policies are in force as of the date of their publication in Peluchines® and have an indefinite validity; Peluchines® can update them at any time they deem it necessary or when the applicable regulations require it, through and since their publication in Peluchines®, for which the "USER" is recommended to read them frequently in order to be informed and adhere or reject, in your case, the updated content.

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